Bank Teller Resume Sample

Dynamic professional with strong experience in banking, accounting, and customer service. Demonstrates consultative sales approach by building relationships with customers and recommending products and services to meet customer needs. Processes complex transactions with extreme accuracy contributing to risk management. Engaging leader with self-motivated philosophy, collaborating with team members to strive toward departmental goal achievement. Effective communicator who relays complex information in easily understood language. Thrives in fast-paced, high-pressure environments consistently providing quality to accelerate deadlines.

• Banking Transactions

• Financial Acumen

• Microsoft Office

• QuickBooks

• Customer Service

• Effective Communication

• Team Collaboration

• Organization Skills

• Consultative Sales

• Decision Making

• Problem Solving

• Multi-Tasking

05/2012 - Present

Bank of America, Lake Worth, FL

SENIOR BANK TELLER

Serves as Senior Teller processing complex transactions efficiently in accordance with institution’s established policies and procedures. Supervises teller staff while assisting in coaching, training, and staff development while engaging customers and cross-selling products as needed. Assumes responsibility as initial contact and face of Bank of America demonstrating core values and providing exceptional customer service.

KEY RESPONSIBILITIES:
 

• Refers customers to banking specialists based on specific financial needs (home loans, investments, CDs, etc.)

• Upsells customers on new financial accounts and instruments based on client goals

• Connects customers through referrals to specialists with purpose of enhancing customers’ lives

2004 - 2012

Bank of America, Lake Worth, FL

TELLER OPERATIONAL SPECIALIST

Conducted Teller responsibilities including processing transactions and financial reports while maintaining strong customer focus to ensure customer needs were effectively met. Opened new checking and savings accounts, handled loan payments and check cashing, and accurately collected loan and utility payments. In addition, promoted bank products to customers by evaluating which solution was most appropriate and effective for customers’ needs.

KEY RESPONSIBILITIES:
 

• Created a risk culture by holding self and others accountable for managing risk in daily business activities

• Utilized defined processes for systematically identifying customer needs while remaining adaptive to change

• Shared relevant expertise regarding bank products and services to increase bank revenue

2003 - 2004

Bank of America, Fort Lauderdale, FL

BANK TELLER

Worked directly with customers while contributing to positive professional environment as Bank Teller. Balanced cash drawers and calculated daily transactions utilizing banking system. Received checks and cash for deposits, verified amounts, and checked accuracy of deposit slips. In addition, computed financial fees, interest, and service charges as well as processed information required for provision of services, including opening accounts, savings plans, and purchasing bonds.

KEY RESPONSIBILITIES:
 

• Processed term deposits, retirement savings plan contributions, ATM transactions, and night deposits

• Educated customers on banks products including travelers’ checks, savings bonds, and money orders

• Contributed to branch’s risk management by providing accuracy and caution on transactions

1989 - 2001

Target, Sawgrass, FL

CUSTOMER SERVICE REPRESENTATIVE

Krell Business Institute, Queens, NY 

Accounting Certificate