Francis Williams
123 Main Street, Apartment 13 • Hometown, CA • (555) 555-1234 • fwilliams@company.com
RETAIL MANAGEMENT AND SALES ACHIEVEMENTS
1999 - Present | SPINNER RECORDS CORPORATION, Los Angeles, CA Manager - Manage Spinner's largest-volume store, with sales of approximately $30,000 per week.
- Handle all merchandising, inventory control, ordering, cash control, and maintenance.
- Oversee store opening and closing procedures.
- Direct sales floor activities, assist customers and address customer concerns.
- Input data to prepare dally sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.
- Hire, train, and coordinate a staff of 26.
- Work with Spinner corporate colleagues as well as record company professionals to develop local marketing and advertising strategies, supplementing national campaigns.
- Inspire sales staff to develop and implement special promotions and events.
- Won two merchandising display contests.
- Received the "Super Spinner" Sales Award for exceeding sales goals.
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1997 - 1999 | SPINNER RECORDS CORPORATION, Los Angeles, CA Assistant Manager - Fulfilled all management responsibilities in absence of manager.
- Opened and closed store, handled customer service issues, and oversaw cash control.
- Supervised and motivated employees.
- Assisted with merchandising and promotions efforts.
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1992 - 1997 | SANTA ANA MEN'S SHOPPE, SANTA ANA, CA Assistant Manager - Hired, trained, and supervised staff of six serving customers of specialty men's clothing store.
- Provided exceptional customer services to high end consumers, regularly including direct email and phone contact, and relationship building.
- Tallied daily receipts and made bank deposits.
- Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends and need for reorders.
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1988 - 1992 | LENNY'S TOYS, SANTA ANA, CA Assistant Manager - Hired, trained, and supervised three shifts of four sales associates daily.
- Tallied daily receipts and made bank deposits.
- Maintained inventory levels, ordered merchandise, and independently tracked all special orders.
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BUSINESS AND RETAIL EDUCATION
1990 - 1994 | SANTA ANA COMMUNITY COLLEGE, SANTA ANA, CA Completed General Education and Business Courses Part-time |
1997 | COMMUNITY COLLEGE OF LOS ANGELES, Los Angeles, CA Associate of Arts, Business Administration, with Retail Management Certificate |